Privacy Policy
Your privacy matters to us. This policy explains how FCA Sembakkam handles your personal data when you visit our website or purchase from us.
Last updated: June 2026
Information We Collect
Personal Information
When you place an order or create an account, we collect your name, email address, phone number, shipping address, and payment details. This information is required to process and deliver your orders.
Usage Data
We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us improve our services.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser.
How We Use Your Information
Order Processing
Your personal information is primarily used to process orders, arrange deliveries, send order confirmations and shipping updates, and handle returns or exchanges.
Customer Support
We use your contact details to respond to enquiries, resolve disputes, and provide after-sale assistance for installed accessories and performance parts.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and upcoming events. You can unsubscribe at any time via the link in any email.
Service Improvement
Aggregated, anonymised usage data helps us understand customer behaviour, optimise product listings, improve site performance, and tailor recommendations.
Data Protection & Security
Encryption
All data transmitted between your browser and our servers is protected using industry-standard TLS/SSL encryption. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.
Access Controls
Access to your personal data is restricted to authorised personnel only. Our team members are trained in data protection best practices and are bound by confidentiality obligations.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Account data is deleted upon request.
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if any details are inaccurate or incomplete. You can do this through your account settings or by contacting us.
Data Deletion
You may request the deletion of your account and associated personal data at any time. We will action your request within 30 days, subject to any legal obligations that require us to retain certain records.
Opt-Out
You can opt out of marketing communications at any time. Even if you opt out, we may still send you transactional emails related to your orders or account security.
Questions about your data?
Our team is happy to address any privacy concerns you may have.